5

5

This was an excellent car-buying experience. Here's what Elite Automotive is all about: - I bought my (affordable) dream car and was tought how to drive manual in less than an hour by David Smith, followed up with some stop-and-go by Jr. - They drove behind me until we reached the interstate (since it was my first day driving manual) to make sure I made it alright and without incident. - They performed touch-up work in front of me. If they missed something, all I had to do was point it out and it was taken care of. - The windscreen was plastered with minor chips (that'd take nothing more than a full buff), but they knocked down the price of the car enough for me to replace the whole thing and have the glass installed. - They paid $1,500 more for my car than my other offers (for the value of the car, it was a considerable amount). - Beat my interest rate on my previous loan by .85% given the same term length.

5

1

Very unpleasant

5

I took my F250 Powerstroke in for a extensive and time consuming cab-off repair. The estimates were accurate and they kept in constant communications with any additional problems they found along the way, also they didn't try selling me additional service or parts that didn't warrant replacing. I did have to take the vehicle back for some minor corrections but it was handled promptly and without hassle. They say they specialize in European cars but do not hesitate to take your heavy pickups in for repair, their pricing is more than competitive, especially considering they use all OEM parts where applicable and they include many items in the standard job where other shops just simply reinstall the old. Thanks to Sean, James, Anthony and the rest of the staff.

4

These guys are definitely top-notch mechanics, honest and transparent, and extremely thorough with their diagnostics. I had some engine trouble (cylinder misfires) along with some steering system problems and bounced between 3 different shops in Cookeville. None of them could accurately diagnose the engine issues on my 2005 Mercedes, and all 3 of them totally missed the true underlying problem affecting my steering system in their inspections. It was only until I got my vehicle down to Elite that we figured out precisely what the engine needed. And they almost instantly spotted the real steering problem, which was my rack and pinion. They broke down everything that needed attention in incredible detail, revealing much more than the prior inspections, and took care of my immediate needs so I could safely drive back to Nashville. I wish I could afford to let them replace the rack and everything else right now, because I know the quality of their work is impeccable. I would give them 5 stars if they were a little more flexible on sourcing parts. I found many of the parts I needed, OEM, new, for far less than what they quoted me. I understand, though, they have a high standard to maintain. Labor was a bit pricey too, but you get what you pay for on maintaining German vehicles. So, 5 stars on quality and professionalism. 4 and a half overall if you're on a tight budget. To my fellow Mercedes owners, don't even mess with the shops in Cookeville. Take it down to Elite to get the job done right.

5

5

Always very professional. They call to discuss before any work is done and they know their stuff!

5

Just picked up my baby @ Elite Automotive Specialists. I wasnt expecting such a beautiful delivery, but simply breathtaking. Thank you greatly for your work and efforts. My car drives amazingly, and looks it as well!

5

Great service

4105 McMinnville Highway Sparta, TN 38583 | (931) 657-9170
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