5

2

They are all about the money not the service or the customer hundred bucks an hour just to diagnose

We are sorry to see that you weren't happy with our service. Within the 3 hours that our technician spent diagnosing and inspecting your car, at your request, we felt that the long list of items that needed attention was quite informative and comprehensive. Code for position convertible top sensor, but window regulator calibration is set to 0 (implausible), not 1(learned), so window regulator will have to be replaced before switch can be diagnosed. Rear right window wont go down, Footwell Module Replaced due to water intrusion. Right rear window regulator requires replacement.. Assess Vehicle, Inspection, test drive: Following items require attention, Timing belt Drive belt Belt tensioner Spark plugs Valve cover gasket 4 tires 235/45r17 (weather cracked) Front brake pads and rotors RF drive axle Engine mounts Trans service Replace missing screws on under panel x4 2 check valves Diag abs light (module requires replacement) Wipers Third brake light Oil dip stick tube broken We understand that you had recently acquired the vehicle and this amount of attention was not what you had anticipated. However, we feel that the time, technology, effort, and attention that goes into a job like this by a highly skilled and experienced technician coupled with our investment in tools, training, and technology that allow us to perform this level of work are fair for the price. While we perform at the dealerships level we charge 35 percent less than the nearest dealership and have a "no pressure" service advisor policy. Thanks for your feedback, and if you feel that you have suggestions to help us be better, we will always welcome it.

- Elite Automotive
5

Great experience! Awesome shop with outstanding service.

5

These guys are terrific diagnosticians. I have driven Volvos for 30+ yrs and, since moving to Cookeville, I have found that driving to dealerships in either Nashville or Knoxville for routine servicing was really inconvenient. I was delighted to learn about Elite Automotive Specialists and how they use the same parts that are used by the Volvo service centers, and that Elite has access to the same diagnostic equipment and software that would be used at a Volvo dealer. I recently visited them for a 40,000 mile service, and to check a "low voltage" warning regarding my battery. The Elite staff discovered that the problem was caused when a local tire and battery repair company replaced my battery with one that did not meet the specs for my 2016 model, and that shop's failure to register the battery with the car. Who would have thought that getting a battery replaced by a shop that was not adequately familiar with the requirements for my Volvo could create such problems? That was certainly a learning experience for me. Fortunately, Elite's repair of the problem prevented damage to my car's electrical system. The Elite service advisor James explained all the issues related to the battery problem, as well as summarizing the 40K service findings. I highly recommend Elite for anyone who wants excellent service.

5

It you want a good Auto tech this is where to go.

5

5

Top service, diagnose the vehicle and explain the problem well, they listen to clients and figure out the vehicle problems. reasonable price.

5

5

This was an excellent car-buying experience. Here's what Elite Automotive is all about: - I bought my (affordable) dream car and was tought how to drive manual in less than an hour by David Smith, followed up with some stop-and-go by Jr. - They drove behind me until we reached the interstate (since it was my first day driving manual) to make sure I made it alright and without incident. - They performed touch-up work in front of me. If they missed something, all I had to do was point it out and it was taken care of. - The windscreen was plastered with minor chips (that'd take nothing more than a full buff), but they knocked down the price of the car enough for me to replace the whole thing and have the glass installed. - They paid $1,500 more for my car than my other offers (for the value of the car, it was a considerable amount). - Beat my interest rate on my previous loan by .85% given the same term length.

5

4105 McMinnville Highway Sparta, TN 38583 | (931) 657-9170
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