Monthly Archives: February 2022

New car factory warranty myth

New car factory warranty myth

New car factory warranty myth I had a customer come in a couple weeks ago very excited and says to me “finally I am beyond my factory warranty and now I can bring all of my cars here for service”. I was a little confused and asked her why she felt like she could not before. She said “I thought that if I had work done anywhere but at the dealership that it would void my factory warrant”.  This was the first time I had heard this and after doing some research I found that this somewhat a common belief. Trust me when I say that the dealership is not going to go out of their way to tell you otherwise. So let’s dig a little deeper. The myth is that new cars must be serviced at the dealership during the factory warranty period or the warranty will be voided. Some of the more honorable and reputable dealerships will just not stop this sort of thinking, while others will misinform customers directly because the person does not understand their own warranty ... read more

Is your car trying to tell you something?

Is your car trying to tell you something?

Is your car trying to tell you something? I’d like to talk a little bit about an experience that I had just last week. It involves the driver of a small SUV that I saw wrecked against a guardrail on a street that my wife and children travel multiple times daily. This SUV had crossed the oncoming traffic lane and crashed directly into the guardrail. My first reaction was, thankfully, I didn’t see my wife’s Volvo XC90 there, present in the crash. Then I pulled over to make sure everyone in the SUV was ok. After getting multiple assurances that there was no injury to the driver and passenger, the driver told me that he has simply lost steering control and the SUV went anywhere it wanted. Myself, being curious, took a look under the front of the vehicle to find that the ball joint on the steering link had fallen out. I knew that this joint must have been, HAD to have been, making lots of noise in the front end of the vehicle for a long time before this kind of failure co ... read more

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