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I’d like to talk a little bit about an experience that I had just last week. It involves the driver of a small SUV that I saw wrecked against a guardrail on a street that my wife and children travel multiple times daily. This SUV had crossed the oncoming traffic lane...

I had a customer come in a couple weeks ago very excited and says to me “finally I am beyond my factory warranty and now I can bring all of my cars here for service”. I was a little confused and asked her why she felt like she could not before. She said “I thought...